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There is warranty on all of our products. The warranty is applicable for 1 year, starting from the date you receive your product.

In case referral is made to the warranty, and is later judged that the damage depends on bad handling by the customer, the customer will pay the costs of any repair. Our experts will determine the cause of the damage. The customer pays all shipping costs in case of warranty repairs.

In order to exert these legal rights, the buyer must send a registered letter with acknowledgment of receipt to inform that he/she wants to benefit from the warranty/servicing. Then, he/she shall follow the instructions communicated by Fur Home.

 

7 days purchase on approval / Satisfied customer warranty

As a Fur Home shopper you have 7 days purchase on approval. You may return any of the products you bought from us within 7 days and get a full refund. The products have to be in unaltered condition and must not be used. The products have to be packaged in their original form when you received them. Read more on returns below. The customer pays for the shipping costs in both directions. 7 days purchase on approval only applies to shipments within the EU. The 7 days purchase on approval does not apply to companies.

 

The right to exchange goods if you are not satisfied

You have the right to change the products you bought if you are not satisfied with your purchase. Please contact our customer service department and you will be guided with your change. The products have to be in the same condition as when they were bought, and they must not be used. The customer is responsible for both costs of shipping; that is, onward and return shipping. The right to exchange goods, if not satisfied, applies only to deliveries within the EU.

 

Returns

If you wish to return a product, you have to contact Fur Home first to get a return dispatch note. It is your responsibility to ensure that the product will be returned undamaged. Make sure that the carpet is well packed. The return is not complete until we have received and examined the returned goods. When a return is complete, the card you used for the purchase will be credited.

In case we receive products without the proper return dispatch note, they will be sent back at the customer's expense.

 

What Reinforcements Are Acceptable?

It is now a good time to mention that cowhide is a natural product. Certain marks and minor imperfections are normal with leather products. The tanning process is complicated and the hair-on-hide method is extremely difficult to get 100% right. We aim to eliminate all the obvious problems and make our cowhides as aesthetically pleasing as possible.

One more thing that makes the our cowhides stand out, compared to other countries, is the skill with which each cowhide is tweaked and reinforced. Each hide is checked by a trained leather technician. The leather technicians know how to reinforce areas weakened during the tanning process and repair these minor imperfections so that the cowhide rug lasts for a long time, with no visible signs of repair.

 

 

Here is an example to show how a small cut was repaired and reinforced in order to be made as strong as the rest of the hide. This is not visible at all from the front on the hairy side of the hide. This is not a fault.

After stitching made with a strong nylon thread, a mixture of leather fibers and glue or a thin strip of leather is placed over the repaired area and is hammered until flat. Once dry, this is a very effective method of strengthening what could otherwise have been a problem area. This is an acceptable repair and is often used around the branded area on the rump.


FREQUENTLY ASKED QUESTIONS

FIND ANSWERS TO OUR CUSTOMERS’ MOST FREQUENTLY ASKED QUESTIONS ABOUT OUR SHOP AND OUR PRODUCTS

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General Questions

Q – Are you a factory owner or a products reseller?
A – We are factory owners and we, solely, manufacture all the products found on this shop.

Q – Do you sell customized patchwork cowhide rugs & fur products?
A – Yes we can customize any product of our shop in any shape, size or combination you fancy. Please keep in mind that cowhide and fur rugs are unique (since nature does not repeat itself), thus the end product of any customization will be a very similar one to your original choice.

Q – Do you have a showroom?
A – Yes we have a showroom, and everybody is more than welcome to visiting us. Our showroom is located in northern Greece at the city of Kastoria which has an old tradition and holds a great reputation in fur & leather manufacturing.

Q – Are you the reseller of the end products sold here or are you the manufacturer?
A – We buy the skins (hides), which we process in our own factory and deliver the end products to our shop.

Q – How is it possible that you get to sell so cheap this perfect quality?
A – Since this is a family business, now entering the third generation of experience into Fur & Leather manufacturing, we always try to sell directly to retail clients.

Q – Do you collaborate with well-known designers?
A – Yes, the collaboration of well-known Greek and Italian designers, guaranties the continuous updating on trends and styles, meeting the modern needs of decoration and home styling.

Q – Do you wholesale (export) your products to other firms?
A – Yes, mainly our main production is exported to Europe and America continents, where we have a stable clientele since many years.

Q – Do you work under white-label?
A – Yes, for years now we manufacture many products under white-labels sold in the international market.

Questions on Cowhide Products

Q – How long will cowhide last?
A – Cow skin is durable and will last many years depending on how and where you use it. Cowhides do not like to be damp or wet for long periods, so please avoid this treatment. On a sunny day you can put your cowhide outside to air out with the underside facing the sun. Store them in a dry, well ventilated place, preferably rolled around a tube core with a clean cotton sheet to protect from dust and dirt while in storage.

Q - How do cats or dogs react to cowhide? Do they try to eat it?
A - This is a tough one to answer because every pet is different. In general, dogs love cowhides and will start sleeping in the middle straight away. I have not heard of any trouble with dogs eating cowhide, it is tanned so has no flavor or appeal. However puppies do tend to chew on things including leather shoes so I can't make any promises. Most cats start off very wary of cowhide, the smell and texture is foreign to them. They walk around the edges. After they realize that a cowhide is no threat they either ignore it or start sleeping on it as well.

Q - How are the hides tanned?
A - They are tanned using the chrome technique so the back of the leather is a blue grey color. This is the best technique for a soft and floppy leather result. They have not been treated with, and contain no residues of PCP, AZO-colouring agents, Chrome VI, formaldehyde and nickel. The tanneries use an environmentally responsible method of waste treatment that exceeds industry standard requirements.

Questions on Ordering and Safe payments

Q - How can I place an order?
A – You can start by browsing the product catalogue, select the products you wish to buy and put them into your shopping basket. When you are ready, just click on the 'checkout' button and follow the on-screen instructions. Fill out your name, address, phone and email information.

On the PayPal payment page, either login to your existing PayPal account or simply enter your credit card details (no need to make an account). The page is payment secured.

Q - What currency does this website use?
A - The default currency is in Euros, but you can also buy in US Dollars and English Pounds.

Q - What will it cost me for freight?
A - International and local freight is calculated in the shopping basket based on the weight of the product.

Q - Is my order insured while in transit to my delivery address?
A - Yes, we have insurance to cover items while in transit from FUR HOME to your home or office. When the courier arrives, please check the packaging for damage and open the parcel before signing the courier receipt docket to check that everything is OK.

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