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4. Right of withdrawal

- 4.1 According to Greek law, if the customer is a consumer (an individual who purchases goods for purposes not related to his/her profession or does not specify a VAT number in the order form), the customer has the right to withdraw from the purchase agreement for any reason, without any explanation and without any penalty, with the exception of the provisions under paragraphs

- 4.2 To exert such a right, the customer must send a notification to Fur Home within 7 working days from the delivery of the goods. Such notifications must be sent by registered letter with acknowledgment of receipt, addressed to: Fur Home, Great Alexander str., no. 69, 52100, Kastoria Greece.
A facsimile, also within 2 days, followed by a registered letter with acknowledgment of receipt, is to be sent STRICTLY within 48 hours. Upon receipt of a such notification of withdrawal, the Customer Service of Fur Home will notify the customer with instructions for the returning of goods, whereby the goods must be sent back to Fur Home within 10 days from authorization.

- 4.3 The right of withdrawal is subject to the following conditions:
- the right applies to purchased goods in their entirety, thus it cannot be exerted only for a portion of the purchased product,
- the right does not apply to products that have been made to be measured or customized, or that cannot, by nature, be sent back because of risk of deteriorating or being modified quickly.
- the purchased good must be intact and returned in its original packaging with all parts included (including package, documentation and accessories, manuals, etc.). As dictated by law, the shipping costs for the return of goods are charged to the customer. The shipment, from the beginning until acknowledgment of receipt at our warehouse, is under the customer's absolute responsibility. Fur Home is not liable for any damage, theft or loss of goods returned with uninsured shipments. When the product arrives at the warehouse, it is examined in order for possible damage or tampering due to transport to be assessed. If the original packaging is damaged, Fur Home will deduct a fraction of the product price, which will in no case be higher than 10%, as compensation for repair/replacements costs.

- 4.4 Without prejudice to possible compensation for damage to the original packaging, Fur Home will refund the entire amount to the customer in the shortest time possible, and not later than 30 days from the return of goods, by reversing/canceling the amount charged to the credit card or paid by the customer by credit transfer. In this case, the customer shall provide the current account information for the refund (IBAN code, or bank, branch and current account codes).

- 4.5 The right of withdrawal is not valid, due to the lack of integrity of the product (packaging and/or contents), in case Fur Home deems that:
- there is lack of the original external and/or internal packaging;
- there is lack of elements that constitute an integral part of the product;
there is product damage due to causes other than transport. In case the right of withdrawal becomes invalid, Fur Home will send back the purchased good to the Customer, who will also be charged with the shipping costs.


FREQUENTLY ASKED QUESTIONS

FIND ANSWERS TO OUR CUSTOMERS’ MOST FREQUENTLY ASKED QUESTIONS ABOUT OUR SHOP AND OUR PRODUCTS

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General Questions

Q – Are you a factory owner or a products reseller?
A – We are factory owners and we, solely, manufacture all the products found on this shop.

Q – Do you sell customized patchwork cowhide rugs & fur products?
A – Yes we can customize any product of our shop in any shape, size or combination you fancy. Please keep in mind that cowhide and fur rugs are unique (since nature does not repeat itself), thus the end product of any customization will be a very similar one to your original choice.

Q – Do you have a showroom?
A – Yes we have a showroom, and everybody is more than welcome to visiting us. Our showroom is located in northern Greece at the city of Kastoria which has an old tradition and holds a great reputation in fur & leather manufacturing.

Q – Are you the reseller of the end products sold here or are you the manufacturer?
A – We buy the skins (hides), which we process in our own factory and deliver the end products to our shop.

Q – How is it possible that you get to sell so cheap this perfect quality?
A – Since this is a family business, now entering the third generation of experience into Fur & Leather manufacturing, we always try to sell directly to retail clients.

Q – Do you collaborate with well-known designers?
A – Yes, the collaboration of well-known Greek and Italian designers, guaranties the continuous updating on trends and styles, meeting the modern needs of decoration and home styling.

Q – Do you wholesale (export) your products to other firms?
A – Yes, mainly our main production is exported to Europe and America continents, where we have a stable clientele since many years.

Q – Do you work under white-label?
A – Yes, for years now we manufacture many products under white-labels sold in the international market.

Questions on Cowhide Products

Q – How long will cowhide last?
A – Cow skin is durable and will last many years depending on how and where you use it. Cowhides do not like to be damp or wet for long periods, so please avoid this treatment. On a sunny day you can put your cowhide outside to air out with the underside facing the sun. Store them in a dry, well ventilated place, preferably rolled around a tube core with a clean cotton sheet to protect from dust and dirt while in storage.

Q - How do cats or dogs react to cowhide? Do they try to eat it?
A - This is a tough one to answer because every pet is different. In general, dogs love cowhides and will start sleeping in the middle straight away. I have not heard of any trouble with dogs eating cowhide, it is tanned so has no flavor or appeal. However puppies do tend to chew on things including leather shoes so I can't make any promises. Most cats start off very wary of cowhide, the smell and texture is foreign to them. They walk around the edges. After they realize that a cowhide is no threat they either ignore it or start sleeping on it as well.

Q - How are the hides tanned?
A - They are tanned using the chrome technique so the back of the leather is a blue grey color. This is the best technique for a soft and floppy leather result. They have not been treated with, and contain no residues of PCP, AZO-colouring agents, Chrome VI, formaldehyde and nickel. The tanneries use an environmentally responsible method of waste treatment that exceeds industry standard requirements.

Questions on Ordering and Safe payments

Q - How can I place an order?
A – You can start by browsing the product catalogue, select the products you wish to buy and put them into your shopping basket. When you are ready, just click on the 'checkout' button and follow the on-screen instructions. Fill out your name, address, phone and email information.

On the PayPal payment page, either login to your existing PayPal account or simply enter your credit card details (no need to make an account). The page is payment secured.

Q - What currency does this website use?
A - The default currency is in Euros, but you can also buy in US Dollars and English Pounds.

Q - What will it cost me for freight?
A - International and local freight is calculated in the shopping basket based on the weight of the product.

Q - Is my order insured while in transit to my delivery address?
A - Yes, we have insurance to cover items while in transit from FUR HOME to your home or office. When the courier arrives, please check the packaging for damage and open the parcel before signing the courier receipt docket to check that everything is OK.

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